Legal
Terms & Conditions
By creating an account or placing a wager at Caliente Casino, you agree to the terms below. Please read them in full before you play.
Eligibility
You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, and located in a region where online gambling is legal, to register or play at Caliente Casino. We reserve the right to request proof of age and identity at any time, and to suspend accounts pending verification.
Account Rules
- One account per person; duplicate accounts will be closed and balances forfeited
- You are responsible for keeping your login credentials confidential
- Accounts must be registered using accurate, verifiable personal information
- Caliente Casino may suspend or close an account suspected of fraud, collusion, or breach of these terms
Deposits & Withdrawals
Deposits are processed instantly through supported payment methods. Withdrawals require identity verification and are typically reviewed within minutes and paid within 24 hours, though some methods may take longer. Withdrawals can only be made to a payment method registered in your own name.
Minimum withdrawal amounts, processing fees, and method-specific limits are listed in your account's Cashier section before you confirm a transaction.
Bonus Terms
Bonus funds, free spins, and promotional offers are subject to wagering requirements and game contribution rates listed on the specific offer page at the time it is claimed. Bonus abuse, including the use of multiple accounts or contradictory betting patterns to lock in profit, voids the bonus and any winnings derived from it.
Fair Play & Conduct
All games use independently certified random number generation. Attempting to exploit software bugs, use bots or automated play tools, or collude with other players is strictly prohibited and will result in account closure and forfeiture of funds gained through the violation.
Liability
Caliente Casino is provided on an "as available" basis. While we maintain high uptime and rigorous testing, we are not liable for losses caused by factors outside our reasonable control, including internet connectivity issues on your end or third-party payment provider delays.
Disputes
If you believe a transaction or game result was processed incorrectly, contact support within 30 days with relevant details. Unresolved disputes may be escalated to the independent dispute resolution service named on our licence, whose decision is binding on Caliente Casino.
Changes to These Terms
We may update these terms to reflect regulatory changes or new features. Material changes will be notified by email or in-app notice at least 14 days before they take effect; continued play after that date constitutes acceptance.
Contact
Questions about these terms can be sent to legal@calientecasino.com, or reach our support team directly through live chat for account-specific issues.